usE conversation

TO SPEED UP ACCESS TO INFORMATION OR SERVICES

All you need to know ABOUT ADVANCED VIRTUAL ASISTANTS

complete buying guide


With such a great range of suppliers to choose from, finding the best Virtual Assistant for your needs can feel like a daunting prospect, especially for those unsure of what to look for. Given the complexity of Artificial Intelligence-based Services, struggling to understand what constitutes worthwhile investment is commonplace, so a little research can be a massive help.

Check out this guide for everything you need to know:

what is a VIRTUAL ASSISTANT?

A Virtual Assistant is an AI conversational agent designed to process human inputs to deliver services or actions.

A Virtual Assistant is programmed to work independently from a human operator. It extracts data/parameters from the conversation and uses them to execute requested services.

Requested services could be diverse as you can imagine, from information distribution (FAQ) to information acquisition (e.g. to issue insurance) or from customer support to data-based predictions for executives.

"Advanced Virtual Assistants target a multitude of jobs and functions, propelling the expansion of AI conversational agents into every sphere of consumer lives, business interactions, and operations. - "Gartner Emerging technologies 2021"

The Value Proposition here is speed and time.

how DO VIRTUAL ASSISTANTS work?

A Virtual Assistant uses artificial intelligence services (like natural language processing) hosted in the cloud to analyze user input and understand his intent. Further, the assistant extracts extra information (entities) from the input text to refine understanding.

Based on these pieces of information from the user, the virtuaal assistant can offer something: search a knowledge base, query a database, or launch a process, service, or system.

what can a virtual assistant do for my business?

Virtual Assistants can save you money, generate leads, support your customers and the HR department.

Virtual Assistants enable your company to connect with your customers and employees virtually as effectively as you do face to face.

Virtual Assistants help public services better serve their citizens with information and know-how to solve their problems.

There are a number of benefits to using chatbots for business:

Enhance the user/customer experience:

  • Faster service: reducing customer wait times always enhances the customer experience.

  • 24x7x365 availability: customers want service beyond the normal business hours.

  • Ease of use: since Virtual Assistants use natural language interfaces, there is absolutely no learning curve to using them.

Reduce the cost of customer service:

  • Building and maintaining a Virtual Assistants to handle customer requests is much cheaper than hiring a new employee.

Virtual Assistants improve their own performance:

  • Virtual Assistants integrate Machine Learning technology, which allows them to continuously improve their accuracy without any new development.

how much does a virtual asistant cost?

Virtual Assistants cost from $0 to $1,000/month or higher, depending on all the things you program them to do. Here’s a simple 3-tier way of understanding Virtual Assistants' pricing:

  • Free + Your Time – Create a Virtual Assistants in-house using open-source tools

  • $59/mo for Software + Your Time – Use visual chatbot building tools to create a Virtual Assistants in-house

  • $500-$5000/mo - Hire an agency to create and maintain the Virtual Assistants that do lead gen, execute sales funnels, and do customer care and remarketing for you

Your Virtual Assistant price - it all depends on your business goals

What do you want your chatbot to do?

CUSTOMER SUPPORT VIRTUAL ASSISTANT

One of the best uses of Virtual Assistants is providing website visitors support and steering them toward what they’re looking for.

The average users only visit 1.7 pages on a website before leaving! If your website is like most, hosting hundreds or thousands of pages, the majority of visitors leave without finding the service or information they need.

European cities are using Virtual Assistants. During the Covid pandemic, the interaction with citizens turned completely digital. Virtual Assistants can give visitors a precise answer to a precise question, and they can handle thousands of conversations simultaneously, 24x7.

HR departments are using Virtual Assistants. Employees' queries are converted into back office queries and answers sent back to the chatbot. Employees can check their schedules, schedule time off, and inform managers about their unplanned leave or sick days.

how DO YOU deliver?

It’s worth mentioning at this point, that we can create all of these chatbots.